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SHIPPING POLICY
Last updated: September 2, 2026
RECLAIRE provides delivery of orders within Ukraine and international delivery to supported countries.
1. Delivery within Ukraine
Orders within Ukraine are shipped using the following postal and delivery operators:
- Nova Poshta
- Ukrposhta
Customers can select an available delivery method during checkout.
Delivery costs are calculated according to the rates of the selected postal operator and may depend on the destination, parcel weight, and selected delivery method.
2. International delivery
RECLAIRE provides international delivery to supported countries using:
- Nova Poshta
- Ukrposhta
Available delivery methods and shipping costs may vary depending on the destination country.
The final available delivery options and applicable charges are displayed during checkout or communicated to the customer before the order is dispatched.
3. Order processing
Orders are processed after successful payment confirmation.
Orders are normally prepared for shipment within 1–3 business days.
Orders placed on weekends or public holidays may be processed on the next business day.
4. Delivery times
Delivery times depend on the destination country, selected postal operator, customs procedures, and other circumstances beyond the Seller's control.
Estimated delivery times may therefore vary.
5. International taxes and customs duties
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Where such charges are not included at checkout, they may be payable separately by the recipient in accordance with the laws of the destination country.
6. Delivery information
The Customer is responsible for providing accurate delivery information, including the recipient's name, telephone number, address, postal code, and other information required for delivery.
If incorrect or incomplete information causes a parcel to be returned or requires reshipment, additional shipping costs may apply.
7. Receiving an order
When receiving an order, we recommend checking the condition of the parcel and products.
If the parcel or products arrive damaged, please contact RECLAIRE as soon as possible and provide photographs of the damaged parcel and/or products.
8. Contact information
For questions regarding shipping and delivery, please contact us:
RECLAIRE
Email: info@reclaireskin.com
Phone: +380 67 637 26 22
Website: reclaireskin.com