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PUBLIC OFFER AGREEMENT
(Terms and Conditions of Sale)
Last updated: August 31, 2026
This Public Offer Agreement (“Agreement”) sets out the terms and conditions for the purchase of products through the RECLAIRE online store available at https://reclaireskin.com/.
By placing an order on the Website, the Customer confirms that they have read, understood and accepted the terms of this Agreement.
1. SELLER INFORMATION
The seller of products offered through the RECLAIRE online store is:
Sole Proprietor: FOP REZNICHENKO ANDRII VIKTOROVYCH
Tax ID: 3342811773
Registered address:
16 Aviatsiina Street,
Hvardiiske,
Novomoskovskyi District,
Dnipropetrovsk Region,
Ukraine
Bank: JSC CB PRIVATBANK
IBAN: UA533052990000026007050637571
Email: info@reclaireskin.com
Phone: +380 67 637 26 22
Brand: RECLAIRE
Website: https://reclaireskin.com/
Hereinafter referred to as the “Seller”.
2. GENERAL PROVISIONS
2.1. This Agreement constitutes a public offer by the Seller to enter into a distance sales agreement for products presented on the Website.
2.2. The Customer is any individual or legal entity who places an order through the Website.
2.3. By placing an order, the Customer accepts the terms of this Agreement, as well as the applicable Payment, Shipping, Return and Privacy Policies published on the Website.
2.4. The Seller reserves the right to amend this Agreement. The version published on the Website at the time the Customer places an order applies to that order.
3. PRODUCTS
3.1. RECLAIRE offers cosmetic and skincare products presented in the online store.
3.2. Product descriptions, ingredients, characteristics, volume, intended use and other relevant information are provided on the respective product pages.
3.3. Product images are provided for illustrative purposes. Minor differences in colour, packaging or appearance may occur due to display settings, packaging updates or other factors that do not affect the essential characteristics of the product.
3.4. The Customer is responsible for reviewing the product information, ingredients and instructions for use before purchasing and using the product.
3.5. Availability of products may change. The Seller may cancel an order for an unavailable product and refund any amount already paid for that product.
4. PRICES
4.1. Current prices are displayed on the Website next to each product.
4.2. Depending on the Customer's selected country or market, prices may be displayed in different currencies.
4.3. The final price applicable to an order is displayed during checkout before payment is confirmed.
4.4. Shipping charges, where applicable, are displayed separately during checkout or calculated in accordance with the Shipping Policy.
4.5. For international orders, customs duties, import taxes or other charges may apply depending on the destination country. Unless expressly stated otherwise during checkout, such charges are not included in the product price and may be payable by the Customer.
5. PLACING AN ORDER
5.1. Orders are placed electronically through the Website.
5.2. To place an order, the Customer selects the desired products, adds them to the shopping cart, provides the required contact and delivery information, selects the available delivery method and completes payment.
5.3. The Customer is responsible for providing accurate and complete information required to process and deliver the order.
5.4. An order is considered accepted for processing after it has been successfully submitted through the Website and, where applicable, payment has been confirmed.
5.5. The Seller may contact the Customer using the contact information provided with the order if additional information is required.
6. PAYMENT
6.1. Orders may be paid online using a bank payment card through the payment methods available at checkout.
6.2. Payment processing may be provided by an authorised third-party payment service provider.
6.3. The Seller does not store the Customer's full payment card details where payment is processed by a third-party payment provider.
6.4. An order is considered paid after confirmation of a successful payment transaction.
6.5. If a payment is declined, cancelled or cannot be completed, the order may not be processed until successful payment is received.
7. SHIPPING AND DELIVERY
7.1. The Seller delivers orders within Ukraine and may provide international delivery to supported countries.
7.2. Delivery may be carried out by:
• Nova Poshta;
• Ukrposhta;
• other delivery providers displayed on the Website or during checkout, where applicable.
7.3. Available delivery methods, estimated delivery times and shipping costs depend on the destination and are displayed during checkout or specified in the Shipping Policy.
7.4. International delivery times may vary depending on the destination country, carrier operations, customs clearance and circumstances outside the Seller's control.
7.5. The Customer is responsible for providing correct recipient details and delivery information.
7.6. The Seller is not responsible for delays caused by the delivery provider, customs authorities, incorrect information provided by the Customer, force majeure or other circumstances beyond the Seller's reasonable control.
8. RECEIPT OF PRODUCTS
8.1. Upon receipt of an order, the Customer should check the package and products for visible damage, missing items or incorrect products.
8.2. If the Customer receives a damaged, defective or incorrect product, the Customer should contact the Seller as soon as reasonably possible at:
info@reclaireskin.com
and provide the order number and, where appropriate, photographs or other information necessary to review the issue.
9. RETURNS AND REFUNDS
9.1. RECLAIRE provides a return period of up to 30 calendar days from the date the Customer receives the order, subject to the conditions set out in this Agreement and the Return and Refund Policy.
9.2. To request a return, the Customer must contact the Seller at:
info@reclaireskin.com
and provide the order number and information about the product to be returned.
9.3. Products eligible for return must, where required by applicable law, retain their original condition, consumer properties, packaging, seals and labels and must not show signs of use.
9.4. For hygiene, health protection and product safety reasons, certain opened, used or unsealed cosmetic products may not be eligible for return where such restriction is permitted by applicable law.
9.5. The restriction in clause 9.4 does not limit the Customer's rights in relation to defective, damaged, incorrect or otherwise non-conforming products.
9.6. If a product is confirmed to be defective, damaged or incorrectly supplied, the Seller will provide an appropriate remedy in accordance with applicable law, which may include replacement or refund.
9.7. Refunds approved by the Seller are generally made to the original payment method, unless otherwise agreed or required by law.
9.8. The time required for a refund to appear in the Customer's account may depend on the bank or payment provider.
9.9. Return shipping costs are determined in accordance with the Return and Refund Policy and applicable law, taking into account the reason for the return.
10. ORDER CANCELLATION
10.1. A Customer may request cancellation of an order by contacting the Seller as soon as possible.
10.2. If the order has not yet been shipped, the Seller will make reasonable efforts to cancel it.
10.3. If the order has already been shipped, the applicable return procedure may apply.
11. CUSTOMER RIGHTS AND RESPONSIBILITIES
11.1. The Customer has the right to:
• receive information about products before purchase;
• receive products corresponding to the order;
• receive information concerning payment and delivery;
• exercise applicable cancellation, return, refund and consumer protection rights.
11.2. The Customer agrees to:
• provide accurate information when placing an order;
• pay for the order in accordance with the selected payment method;
• follow product instructions and precautions;
• inspect the product information and ingredients before use.
12. SELLER'S RIGHTS AND RESPONSIBILITIES
12.1. The Seller undertakes to process accepted orders, provide accurate material information about products and fulfil its obligations in accordance with this Agreement and applicable law.
12.2. The Seller may refuse or cancel an order where:
• the product is unavailable;
• payment has not been completed;
• the information necessary to fulfil the order is materially incomplete or incorrect;
• there is a reasonable indication of fraud or unauthorised payment;
• fulfilment of the order would violate applicable law.
12.3. If a paid order is cancelled by the Seller and cannot be fulfilled, the amount paid for the cancelled products will be refunded.
13. COSMETIC PRODUCT USE
13.1. Cosmetic products must be used in accordance with the instructions and intended use stated on the packaging or Website.
13.2. Individual responses to cosmetic products may vary.
13.3. Customers should review product ingredients before use, particularly if they are aware of sensitivity or allergy to cosmetic ingredients.
13.4. The Customer should discontinue use and seek appropriate professional advice if an unexpected or significant adverse reaction occurs.
14. INTELLECTUAL PROPERTY
14.1. The Website, RECLAIRE branding, product photographs, graphics, texts, designs and other materials published on the Website are protected by applicable intellectual property laws, except where otherwise stated.
14.2. Materials from the Website may not be reproduced, distributed or used for commercial purposes without the permission of the relevant rights holder.
15. PERSONAL DATA
15.1. Personal data provided by Customers is processed for purposes including order processing, payment, delivery, customer support and compliance with legal obligations.
15.2. Further information concerning the collection and processing of personal data is provided in the Privacy Policy available on the Website.
16. FORCE MAJEURE
16.1. The Seller is not liable for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including natural disasters, war, hostilities, interruptions to transportation, communications or payment infrastructure, government restrictions and other force majeure circumstances.
17. GOVERNING LAW AND CONSUMER RIGHTS
17.1. The Seller is registered in Ukraine and this Agreement is governed by the applicable laws of Ukraine, subject to mandatory consumer protection rules that may apply to Customers in their country of residence.
17.2. Nothing in this Agreement is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted.
17.3. The parties should first attempt to resolve any dispute through communication and negotiation.
17.4. If a dispute cannot be resolved amicably, it may be resolved in accordance with applicable law.
18. CONTACT INFORMATION
For questions concerning products, orders, payments, delivery, returns or this Agreement, please contact:
RECLAIRE
Seller:
FOP REZNICHENKO ANDRII VIKTOROVYCH
Tax ID:
3342811773
Registered address:
16 Aviatsiina Street,
Hvardiiske,
Novomoskovskyi District,
Dnipropetrovsk Region,
Ukraine
IBAN:
UA533052990000026007050637571
Bank:
JSC CB PRIVATBANK
Email:
info@reclaireskin.com
Phone:
+380 67 637 26 22
Website:
https://reclaireskin.com/